Refund policy

All Inner City Authentics pieces are made to order just for you, so we handle returns a little differently than a typical retailer — always start by contacting us, not by mailing anything back on your own.

30-day window. If something's wrong with your order, email us at hello@innercityauthentics.com within 30 days of delivery. Tell us what happened and include a photo — that's usually all we need to make it right, fast.

Defects, misprints, and shipping damage. If your item arrives defective, misprinted, or damaged in transit, we'll reprint and reship it to you free of charge, or refund you in full — your choice. There's no return shipping required: because every piece is made to order, we don't restock returned items, so please don't mail anything back to us unless we specifically ask you to.

Wrong size. Sizing exchanges are handled case-by-case — email us with your order number and the size you need, and we'll work out the best fix for you (reprint in the correct size, store credit, or refund, depending on the situation).

Change of mind. Because each item is printed specifically for your order, we're not able to accept returns or exchanges for reasons other than a defect, misprint, shipping damage, or sizing issue. Not sure about sizing before you order? Check the size chart on the product page or email us first — we're happy to help you pick the right fit.

Refunds. We'll let you know as soon as we've reviewed your request. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card provider may take a few extra days to post it.

European Union 14-day cooling off period. If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. Reach out to us at the email above to start that process.

Questions about an order? We're one email away: hello@innercityauthentics.com.